FAQ

Questions that our clients usually ask us.

You can get in touch with us by Email, Ticket, LiveChat or Discord: discord.hosterfy.com
If your request is urgent, you will get a faster answer on Discord, otherwise you can use other means (Ticket or email), you will get an answer within 24 hours maximum.

To become a partner with us, you must meet several requirements in order to establish a fair and a good partnership for everyone. That's why we ask you to fill out the form below.

We will then study your proposal and follow up as soon as possible.

Become a partner
You can be at ease: Hosterfy does not require any commitment period for its clients. You are free to modify your contract or change data centers at any time.
Of course, you are completely free to visit. You just need to open a ticket in the client space to schedule your intervention and obtain a temporary badge.
During working hours, our teams can intervene on-site within 15 minutes, and outside of these hours, the intervention may take a bit more time to dispatch personnel to the site (about 1 to 2 hours maximum).
All web offers are compatible with most CMS. Do not hesitate to contact the support for any questions.
You have the possibility to transfer this domain to us or you can simply change the DNS servers and have them point to us. If you don't know how to do this, support will be able to help you.
All our offers bengefit from PHP version 5.6 up to the latest stable version in force.
Yes it is possible, you can upgrade or downgrade your offer at any time on the customer area without having to completely reinstall your website.
The delivery process is automatic, you are delivered within a few seconds and you will receive an email giving you all the information (access to the management panel, FTP, etc).
Yes, all our services have inline Ddos protection (L3/L4) with no extra cost to our customers, guaranteeing you very high availability without interruptions.
Hosterfy offers a real support, we are close to our customers and we are interested in their projects, that's why you can have relevant advices to make your website known. We also suggest a service of referencing in order to boost considerably your activity through search engines with an important targeted traffic guaranteed ! For more information, contact our team.
All web offers are compatible with most CMS. Do not hesitate to contact the support for any questions.
You have the possibility to transfer this domain to us or you can simply change the DNS servers and have them point to us. If you don't know how to do this, support will be able to help you.
All our offers bengefit from PHP version 5.6 up to the latest stable version in force.
Yes it is possible, you can upgrade or downgrade your offer at any time on the customer area without having to completely reinstall your website.
The delivery process is automatic, you are delivered within a few seconds and you will receive an email giving you all the information (access to the management panel, FTP, etc).
Yes, all our services have inline Ddos protection (L3/L4) with no extra cost to our customers, guaranteeing you very high availability without interruptions.
Feel free to choose the extension you want. However there are some restrictions. For example if you want to order the .fr extension you must reside in France.
You are free to renew or not your domain even after the 12 months of subscription. You have the possibility to request a cancellation through your customer area at any time.
You can transfer your domain to us by clicking on the "Transfer" button during the order process.
The delivery process is automatic, you are delivered within 5 minutes and you will receive an email with all the credentials informations.
A VPS (Virtual Private Server) is a small virtual dedicated server sharing a physical server. There are several virtualization methods such as KVM, LXC, etc.
Yes it is possible, you can upgrade or downgrade your VPS offer at any time on the customer area.
Of course, you have the possibility to cancel your service whenever you want through your customer area.
Hosterfy is not only a hosting company, if thousands of customers trust us for their Minecraft project, because of our experience, it's also because we really contribute to the success of their server. For you, we will do the best and forever !
Yes it's possible, if you want to change your Minecraft offer within the same range, you can upgrade or downgrade at any time via your customer area without having to reinstall your server.
Once you have ordered your Minecraft server, you can request support.
For a faster response, we recommend joining the discord: discord.hosterfy.com

You must pay attention to the following criteria to choose the right offer:

  • The number of simultaneous players you will have
  • The number of plugins and mods as well as their consumption
  • The server version

Knowing that the 1.16+ versions of Minecraft consume a lot of RAM, it is advisable in this case to take an offer with a minimum of 4 GB of RAM.

You can choose between two ranges: Standard and Extreme, the Extreme range offers are much more powerful as they have high frequency DDR4 RAM, NVMe storage with high disk speed, as well as a Ryzen processor in order to ensure the best performance in game.

All our offers allow you to use the popular versions of Minecraft (Ex: Spigot, Forge, Paper) and you can even use your own jar!

As for plugins/mods, of course you have the possibility to import them on your management panel.

Of course, you have the possibility to cancel your service whenever you want through your customer area.
Hosterfy is not only a hosting company, if thousands of customers trust us for their Minecraft / Bungeecord project, because of our experience, it's also because we really contribute to the success of their server. For you, we will do the best and forever !
Yes it's possible, if you want to change your Bungeecord offer within the same range, you can upgrade or downgrade at any time via your customer area without having to reinstall your server.
Once you have ordered your Bungeecord server, you can request support.
For a faster response, we recommend joining the discord: discord.hosterfy.com
Of course, you have the possibility to cancel your service whenever you want through your customer area.
Hosterfy is not only a hosting company, if thousands of customers trust us for their Gmod project, because of our experience, it's also because we really contribute to the success of their server. For you, we will do the best and forever !
Yes it's possible, if you want to change your Gmod offer within the same range, you can upgrade or downgrade at any time via your customer area without having to reinstall your server.
Once you have ordered your Gmod server, you can request support.
For a faster response, we recommend joining the discord: discord.hosterfy.com

You must pay attention to the following criteria to choose the right offer:

  • The number of simultaneous players
  • The number of addons as well as their optimization
  • Map size
  • Gamemode

You have the possibility to choose between two ranges of offers: Standard and Extreme, The Extreme range is much more powerful as it has high frequency DDR4 RAM, NVMe storage with high disk speed, as well as a Ryzen processor.

Of course, you have the possibility to cancel your service whenever you want through your customer area.
Hosterfy is not only a hosting company, if thousands of customers trust us for their Ark project, because of our experience, it's also because we really contribute to the success of their server. For you, we will do the best and forever !
Yes it's possible, but you will have to contact the support in order to allocate additional ports.
For a clearer answer, please join our discord: discord.hosterfy.com
Yes it's possible, if you want to change your Ark offer within the same range, you can upgrade or downgrade at any time via your customer area without having to reinstall your server.
Once you have ordered your Ark server, you can request support.
For a faster response, we recommend joining the discord: discord.hosterfy.com

To choose the right Ark offer, you need to consider several criteria:

  • The number of simultaneous players
  • The number of mods as well as their consumption
  • The type of Map (some consume more than others
  • Game mode
Of course, you have the possibility to cancel your service whenever you want through your customer area.
Yes it's possible, if you want to change your CS:GO offer within the same range, you can upgrade or downgrade at any time via your customer area without having to reinstall your server.
Once you have ordered your CS:GO server, you can request support.
For a faster response, we recommend joining the discord: discord.hosterfy.com

To choose the right CS:GO offer, you should especially consider the number of players on your server. If you are not 100% sure, you can request customer support which will guide you step by step.

Of course, you have the possibility to cancel your service whenever you want through your customer area.
Yes it's possible, if you want to change your Rust offer within the same range, you can upgrade or downgrade at any time via your customer area without having to reinstall your server.
Once you have ordered your Rust server, you can request support.
For a faster response, we recommend joining the discord: discord.hosterfy.com

You need to consider several criteria to choose the right offer:

  • The number of simultaneous players
  • The number of addons as well as their optimization
  • Map size

You have the option to choose between two ranges of offers: Standard and Extreme, The Extreme range is much more powerful for Rust as it has high frequency DDR4 RAM, NVMe storage with hight disk speed as well as a Ryzen processor."

Of course, you have the possibility to cancel your service whenever you want through your customer area.
Yes it's possible, if you want to change your Valheim offer within the same range, you can upgrade or downgrade at any time via your customer area without having to reinstall your server.
Once you have ordered your Valheim server, you can request support.
For a faster response, we recommend joining the discord: discord.hosterfy.com

You need to consider several criteria to choose the right offer:

  • The number of simultaneous players
  • The number of addons/mods as well as their optimization

You have the option to choose between two ranges of offers: Standard and Extreme, The Extreme range is much more powerful for Valheim as it has high frequency DDR4 RAM, NVMe storage with hight disk speed as well as a Ryzen processor."

Of course, you have the possibility to cancel your service whenever you want through your customer area.
Yes it's possible, if you want to change your Satisfactory offer within the same range, you can upgrade or downgrade at any time via your customer area without having to reinstall your server.
Once you have ordered your Satisfactory server, you can request support.
For a faster response, we recommend joining the discord: discord.hosterfy.com

You need to consider several criteria to choose the right offer:

  • The number of simultaneous players
  • The number of addons/mods as well as their optimization

You have the option to choose between two ranges of offers: Standard and Extreme, The Extreme range is much more powerful for Satisfactory as it has high frequency DDR4 RAM, NVMe storage with hight disk speed as well as a Ryzen processor."

Of course, you have the possibility to cancel your service whenever you want through your customer area.
Yes it's possible, if you want to change your PalWorld offer within the same range, you can upgrade or downgrade at any time via your customer area without having to reinstall your server.
Once you have ordered your PalWorld server, you can request support.
For a faster response, we recommend joining the discord: discord.hosterfy.com
Of course, you have the possibility to cancel your service whenever you want through your customer area.
There are no setup fees for dedicated servers !

List of operating systems available for your dedicated server:

  • CentOS 7
  • CentOS 8
  • Debian 9
  • Debian 10
  • Ubuntu 18. 04
  • Ubuntu 20.04
  • Proxmox VE
  • Windows Server 2019
A technician will be able to add additional RAM or disks to your server at any time. Simply contact support.
There is no commitment period on the dedicated servers offers.
To obtain additional IPs, please contact support. Additional IPv4s are charged at 1,20€ /u.
JSONAPI is a plugin that allows you to link your website/shop to a Minecraft server in order to execute commands and exchange information (Examples: Vote on the server, receive a reward, get the list of connected players, etc). Most of the CMS already offer a pre-established link with JSONAPI.
To install the JSONAPI plugin on your Minecraft server, nothing could be easier :
  • Download the version corresponding to your server, then upload the file in the "plugins" folder of your FTP.
  • Then restart your Minecraft server to generate the configuration files.
  • Open the config.yml file with a text editor, then change the port with the one that will be dedicated to JSONAPI. Save the file.
  • Now open the user.yml file, and change username and password. We strongly advise you to choose a very complex password to avoid any bad surprises. Save the file.
  • Restart you server.
Read the full guide
There are several possible reasons :
  • You do not have the Vault plugin installed on your server. It is a dependency for JSONAPI to work properly.
  • The server's java version is lower than version 13.
  • You have not installed the correct version of JSONAPI on your Minecraft server.
  • You have not installed the JSONAPI plugin on your server.
  • The host, port or credentials are wrong. Make sure you haven't made an error and that you haven't added a space or a character too many. This may sound silly, but we see it all the time.
  • The port entered is not dedicated to JSONAPI. Indeed, you must ask your host for an additional port that will be assigned exclusively to the JSONAPI plugin. Note that this port must be open.
Still not working ? Join our Discord :)
The RCON is a system that allows you to communicate with your Minecraft server (e.g. via a website to send commands or retrieve information). The RCON can be enabled and configured via the server.properties file.
There are several possible reasons :
  • The host, port, or password is incorrect. Make sure you have not made an error and that you have not added a space or character too many.
  • The port entered is not dedicated to the RCON. Indeed, you must ask your host for an additional port which will be exclusively assigned to the RCON. Note that this port must be open.
You need more help ? Join Discord :)
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